A short checklist
Questions to ask a biohazard cleanup company before you hire it
The company you reach through this number is independent, and we do not vouch for its work. These questions take ten minutes and tell you a great deal. A company that does this properly will not mind being asked.
About the people and the method
Who will be in my home?
Ask whether the workers are the company's own employees or a subcontractor's, and how many will come.
How are they trained and protected?
Workers exposed to blood are covered by the federal bloodborne pathogens standard. A company should be able to describe its training and its protective equipment without hesitating.
What will you remove, and what will you clean in place?
This is the heart of the job. You want it room by room, in writing.
Where does the waste go?
Contaminated material is not household trash. Ask how it is packaged and which disposal service takes it.
How will I know it is clean?
Ask what checks they do at the end, and whether you get photographs or a written sign-off.
About paper and money
Can I see proof of insurance?
Liability cover protects your property. Workers' compensation cover protects you if someone is hurt in your home. Ask for certificates.
Do you hold any license this job needs?
The disclaimer on this site puts that check on the homeowner. If the company will also rebuild, such as laying new subfloor or drywall, that is construction, and Oregon contractors can be looked up at the Construction Contractors Board.
What is the total, and what could change it?
Get the figure in writing before work starts, with the one or two things that might raise it, such as damage found under the carpet.
Will the invoice be itemized?
An insurer or the state compensation program will want to see what was done, not a single line.
How do you keep this private?
Ask about vehicle markings, what workers wear outside, and when they would arrive.
No rush, no pressure
A Rogue Valley cleanup business is a phone call away
Begin with the street and a sentence about the trouble. From there the business asks its own questions, lays out the work it has in mind and names a figure. Going ahead, or not, is left entirely with you.
Pick up the phone when it suits you
You will be speaking with a Rogue Valley cleanup business that has no ties to this website beyond the referral. There is no script to follow. Tell it your way.
Call (541) 210-5322Phones are picked up day and night, all week
The network carrying your call may record it. See how referrals are paid for and what is kept private.