Answers
Common questions about biohazard cleanup in Medford
Short, direct answers. Where a question deserves more, the answer points to the page that has it.
Timing and first steps
When may cleaning begin?
As soon as police and, where involved, the medical examiner's office say the home is released. Before that the room must be left alone.
Is it urgent?
Where fluids are involved, sooner is better, because they keep soaking into flooring and the odor spreads. Where they are not, a few days' delay harms nothing.
What should I do right now?
Close the door to the room, keep people and animals out, and do not start cleaning. Then call when you feel able to.
Who decides that a death needs investigating?
Oregon law lists the kinds of death a medical examiner must look into, in ORS chapter 146. The officers who respond will tell you whether yours is one.
The work
What does biohazard removal actually involve?
Taking out materials that absorbed blood or other fluids, packing them as regulated waste, cleaning and disinfecting what stays, and treating odor.
Will my floor have to come up?
Only where fluid reached it. Tile and sealed surfaces can often be cleaned. Carpet, pad and sometimes subfloor are removed.
Do the workers need the power and water on?
It helps. If utilities are off, say so when you call so the company can plan for it.
Can the family stay in the house during the work?
Often, if the affected room can be closed off. The company will tell you if it cannot.
Does trauma cleanup include repairs?
Generally no. New flooring, drywall and paint are a contractor's work and come afterward.
Money and insurance
Is there a set price?
No. It depends on the room. Who pays for biohazard cleanup lists what moves it.
Will insurance cover it?
Some policies do. Only your insurer can tell you, so ask before the work starts.
Does Oregon help crime victims with this?
The state's Crime Victims' Compensation Program lists crime scene clean-up in a private residence. It pays after insurance and other resources.
Do I pay you for the referral?
No. You pay only a company you choose to hire. The company may pay a referral fee.
This service
Are you the company that will come out?
No. We are a referral service. An independent company answers and does the work. See how this works.
Which places do you cover?
Medford and the towns around it. The service area page names them.
Is the phone really answered at night?
Yes. Nights, weekends and holidays are no different from a weekday morning.
Do you take needles or sharps for disposal?
No. That is not a service offered here. Sharps found during a larger cleanup are handled by the company as part of that job.
No rush, no pressure
A Rogue Valley cleanup business is a phone call away
Begin with the street and a sentence about the trouble. From there the business asks its own questions, lays out the work it has in mind and names a figure. Going ahead, or not, is left entirely with you.
Pick up the phone when it suits you
You will be speaking with a Rogue Valley cleanup business that has no ties to this website beyond the referral. There is no script to follow. Tell it your way.
Call (541) 210-5322Phones are picked up day and night, all week
The network carrying your call may record it. See how referrals are paid for and what is kept private.